Once your order is dispatched (within 1–2 business days of payment), you will receive a dispatch confirmation email containing your Australia Post tracking number and a tracking link.

You can track your parcel at any time via:

• The tracking link in your dispatch confirmation email
• auspost.com.au/track
• The AusPost mobile app

If you have not received a dispatch confirmation within 3 business days of placing your order, please check your spam folder, then email us at support@ploveraco.com.

Standard shipping is free on every order within Australia. There is no minimum order value and no exclusions — the price shown at checkout is the total you pay for delivery. No handling fees, surcharges, or fuel fees are added at any stage.

All orders are sent with Australia Post Parcel Post tracking. See our Shipping Policy for dispatch times and delivery windows.

Standard delivery takes 2–8 business days from dispatch. We dispatch all orders within 1–2 business days of payment confirmation. Total door-to-door time is typically 3–10 business days.

Delivery times may vary during peak periods. See our Shipping Policy for full details.

No. Plovera Co ships to Australian addresses only. We do not accept or dispatch international orders at this time.

We offer a voluntary 30-day change-of-mind return window. If you change your mind, you can return your tote for a refund or exchange within 30 days of delivery, provided it has not been used or washed, is free from marks or damage, and is returned with its original packaging.

Separately, your goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Full details are in our Refund & Return Policy.

1. Email support@ploveraco.com with your order number and reason for return.
2. We respond within 1–2 business days with a Return Authorisation (RA) number and instructions.
3. Pack securely and send to the address in the RA email.

See our Refund & Return Policy for full details.

Yes. Within 30 days of delivery, exchange for a different design (unused, original packaging). You cover return postage; we cover replacement shipping. Email support@ploveraco.com with your order number.

Once we receive and inspect the return (3–5 business days), we process refunds within 5 business days. Your bank may take a further 3–5 business days to reflect the credit. Refunds go to the original payment method.

All Plovera Co tote bags are made from 100% cotton canvas — a durable, breathable, and hand-washable natural fabric that is medium weight yet strong enough to carry your everyday essentials.

Hand wash in cool water with a mild detergent, then air dry flat away from direct sunlight. Avoid machine washing and tumble drying to preserve the shape and print quality of your bag. Iron on the reverse side only.

Our tote bags are a generous everyday carry size, comfortably fitting a laptop, notebooks, a water bottle, and daily essentials. Exact dimensions are listed on each product page.

Visa, Mastercard, American Express, JCB, UnionPay, Apple Pay, Google Pay, Shop Pay, and PayPal. All prices in AUD, GST included. No surcharges at checkout.

Yes. Payments are processed through PCI-DSS compliant processors. Plovera Co never sees or stores full card numbers. All data is transmitted over TLS/SSL encryption and the entire site is served over HTTPS.

Email support@ploveraco.com within 7 days with photos of the tote bag, packaging, and shipping label. We will arrange a replacement or full refund under the Australian Consumer Law. We cover all return postage for faulty or damaged products.

• Email: support@ploveraco.com
• Phone: +61 2 7238 7078
• Support hours: Monday – Friday, 9:00 AM – 5:00 PM AEST

We respond to all enquiries within 1–2 business days.